Customer Support Engineer

A new Customer Support Engineer role is open at Smartsaa Instruments (I) Private Limited, Bhosari, Pune. 2 candidates will be hired for this role. Salary is up to ₹25,000/month. No experience? You can still apply.

Note from the employer

To Interact With Customer From Steel, Cement, Power Plants And Discuss The Application And Offer Suitable Product / System To Customer. Send Product Details / Drawings And Share Technical Information Send Proposal To Customer, Reply Queries Of Customer Send Quotation And Negotiate Price With Customer. After Dispatch If Customer Support. Skills Needed : Email

Salary

Compensation: ₹18,000 – ₹25,000 per month.

Your responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Email
• Female Only
• Basic English
• Freshers can apply
• Skills Needed: Email
• Someone calm under pressure and patient

Position details

• Job location: Bhosari, Pune, Maharashtra
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2

Apply today and take the next step in your career with Smartsaa Instruments (I) Private Limited.