Customer Support Officer

A new Customer Support Officer role is open at Rupeek Fintech, Koramangala, Bengaluru. The team is filling 10 vacancies. Salary is up to ₹22,000/month.

In the employer’s words

Handle And Resolve Customer Escalations And Complex Complaints.Coordinate With Internal Teams To Ensure Timely Resolution.Manage High-Priority Customer Issues And Provide Appropriate Solutions.Follow Up On Pending Cases And Ensure Closure Within Defined Tat.Maintain Accurate Records Of Complaints, Resolutions, And Customer Interactions.Identif. Languages : Hindi, English, Tamil, Kannada, Telugu

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

What you get

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Kannada, Tamil and Telugu
• Basic English
• Freshers can apply
• Languages: Hindi, English, Tamil, Kannada, Telugu
• A calm under pressure, polite attitude

Quick facts

• Location: Koramangala, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Rupeek Fintech.