Customer Care Associate

Shine Services Group is hiring a Customer Care Associate in Airoli, Mumbai. Great for first-time job seekers. The pay goes up to ₹25,000/month. There are 30 open positions.

Employer’s description

Customer Service Retention Job Focuses On Keeping Current Buyers Happy, Stopping Client Loss, And Reducing Business Churn. Key Duties Include Solving Client Complaints, Negotiating Renewals, And Analyzing Feedback. Type : Domestic, Outbound | Languages : Hindi, English

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy.
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Pay and perks

You will be paid ₹15,000 – ₹25,000 per month.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Hindi, English
• You are customer-first and calm under pressure

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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