Customer Care Executive

Join Shine Services Group as a Customer Care Executive in Hi Tech City, Hyderabad. The pay goes up to ₹18,000/month. 20 candidates will be hired for this role. Freshers can apply.

Employer’s description

Customer Support: Greet Clients, Manage Over-The-Counter Interactions, And Solve Account Or Transaction Queries.Operations & Processing: Handle Accurate And Timely Processing Of Service Requests, Documentation, And Digital Platform Migrations.Compliance: Follow Internal Bank Policies, Service Level Agreements (Slas), And Regulatory Guidelines.Requi. Languages : English

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• A polite, customer-first attitude

Salary

The salary for this role is ₹10,000 – ₹18,000 per month.

What you will do

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.

Job details

• Job location: Hi Tech City, Hyderabad, Telangana
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 20
• Employment type: Full time

Ready to start? Upload your resume and apply to Shine Services Group today.