Customer Care Associate

Shreeair Cargo Pvt Ltd is looking for a Customer Care Associate to join its team in Andheri East, Mumbai. You can earn up to ₹20,000/month. There are 6 open positions.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Marathi, Hindi, English

What you will do

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi and Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Marathi, Hindi, English

Job details

• Location: Andheri East, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 6

If this job suits you, apply now — shortlisted candidates will be contacted by Shreeair Cargo Pvt Ltd.