Customer Care Associate

Shunya Tattva Management Consultants wants to bring on a Customer Care Associate for its Thane, Mumbai team. The team is filling 3 vacancies. The pay goes up to ₹22,000/month.

In the employer’s words

Handle Inbound Customer Service Calls Related To Credit Cards Cross-Sell Credit Card Schemes, Offers, And Product. Type : Inbound, Outbound, International, Domestic, Sales | Languages : Gujarati, Punjabi, Tamil, Telugu, Marathi, Hindi, English

What you get

The salary for this role is ₹14,000 – ₹22,000 per month.

Key responsibilities

• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Candidate profile

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Gujarati, Hindi, Inbound, International, Marathi, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, International, Domestic, Sales
• Languages: Gujarati, Punjabi, Tamil, Telugu, Marathi, Hindi, English
• A customer-first, patient attitude

Position details

• Job location: Thane, Mumbai, Maharashtra
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 24/7 rotational Shift
• Vacancies: 3

If this job suits you, apply now — shortlisted candidates will be contacted by Shunya Tattva Management Consultants.