Call Quality Analyst

Silgate Solutions Limited is hiring a Call Quality Analyst in Thane, Mumbai. The pay goes up to ₹30,000/month. The team is filling 30 vacancies.

Note from the employer

Monitor And Evaluate Customer Service Or Sales Calls.Audit Calls Based On Predefined Quality Parameters And Scorecards.Ensure Agents Follow Scripts, Compliance Rules, And Company Policies.Provide Constructive Feedback And Coaching To Agents.Prepare Daily/Weekly/Monthly Quality Reports And Performance Analysis. 1 - 2 Years Experience Compulsory. | Languages : Hindi

Roles and responsibilities

• You will build long-term relationships with existing clients.
• Record visits, calls and orders in the CRM or daily report
• You'll prepare quotations and close deals with decision makers.
• Achieve monthly sales and collection targets
• Explain products and offers clearly and handle objections
• Identify and approach new customers in the assigned territory

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• A confident, self-motivated attitude

What you get

The salary for this role is ₹18,000 – ₹30,000 per month.

Job details

• Job location: Thane, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Silgate Solutions Limited.