Customer Care Executive

Site Care pvt ltd is hiring a Customer Care Executive in Miller Ganj, Ludhiana. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound

What you get

You will be paid ₹11,000 – ₹12,000 per month.

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, Inbound, Outbound
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound
• A customer-first, polite attitude

Job details

• Job location: Miller Ganj, Ludhiana, Punjab
• Vacancies: 1
• Employment type: Full time
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Site Care pvt ltd. It takes less than a minute.