Customer Care Associate

Looking for a Customer Care Associate role in Paldi, Ahmedabad? Smart Technology is hiring now. The pay goes up to ₹40,000/month.

Employer’s description

Customer Care Representative. More Than 2 Years Experience Compulsory. | Marketing | Type : International | Languages : English, Hindi

What you get

Salary: ₹25,000 – ₹40,000 per month, based on skills and experience.

Skills and qualifications

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, International and Marketing
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• Type: International
• Languages: English, Hindi
• Someone customer-first and patient

Your responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Position details

• Job location: Paldi, Ahmedabad, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work mode: Office-based

Apply today and take the next step in your career with Smart Technology.