Customer Care Representative

Looking for a Customer Care Representative role in Kukatpally, Hyderabad? Smi Staffing Services is hiring now. There are 30 open positions. The pay goes up to ₹21,000/month.

Employer’s description

Customer Service Executive. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• You will log every interaction and its outcome in the support system.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• A calm under pressure, polite attitude

What you get

The salary for this role is ₹17,000 – ₹21,000 per month.

Position details

• Work location: Kukatpally, Hyderabad, Telangana
• Work mode: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Openings: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Smi Staffing Services.