Customer Care Executive

Start your next role as a Customer Care Executive with Soft Lenses in KT Nagar, Nagpur. The team is filling 2 vacancies. The pay goes up to ₹12,000/month. No experience? You can still apply.

Employer’s description

Customer Support Executive E-Commercecompany: Soft Lenseslocation: Nagpursalary: 10,00012,000/Monthexperience: Fresher Or Experiencedjob Type: Full-Timeresponsibilities:- Handle Customer Queries Via Whatsapp, Calls, Instagram And Email.- Provide Order Tracking And Delivery Updates.- Explain Product Details, Lens Shades And Power Options.- Confirm Cod Orders And Handle Cancellations.- Resolve Customer Complaints And Coordinate With Dispatch.- Update Orders And Customer Details On Shopify.Requirements:- Good Hindi And Basic English Communication.- Basic Computer Knowledge.- Responsible, Patient And Willing To Learn.- Freshers Can Apply.

What you get

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Typing speed, Active listening, Verbal communication
• Basic English
• Good English
• Freshers can apply
• You are patient and calm under pressure

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Position details

• Job location: KT Nagar, Nagpur, Maharashtra
• Vacancies: 2
• Interview timings: 11:00 am - 4:00pm | Monday to Sunday
• Work mode: On-site
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Soft Lenses today.