Customer Care Associate

Soly Thrive Llp is hiring a Customer Care Associate in Dadar, Mumbai. Salary is up to ₹19,000/month. Freshers can apply.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Gujarati, Marathi, Hindi, English, Tamil

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English, Gujarati, Hindi, Marathi, Tamil
• Female Only
• Good English
• Freshers can apply
• Languages: Gujarati, Marathi, Hindi, English, Tamil
• A patient, polite attitude

What you get

The salary for this role is ₹16,000 – ₹19,000 per month.

Key responsibilities

• Resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.

Position details

• Location: Dadar, Mumbai, Maharashtra
• Vacancies: 1
• Employment type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Soly Thrive Llp reviews applications regularly.