Customer Care Associate

Start your next role as a Customer Care Associate with Staffise in Malad, Mumbai. You can earn up to ₹30,000/month. 20 candidates will be hired for this role.

Employer’s description

* Handle Customer Queries Through Voice And Chat Support.* Support Both Domestic And International Customers Across Communication Channels.* Provide Accurate Information And Effective Resolutions To Customer Issues.* Maintain Process Compliance And Service Quality Standards.* Document Customer Interactions And Update Records Accurately.* Colla. 1 - 2 Years Experience Compulsory. | Type : Inbound, Sales, International, Domestic, Outbound | Languages : Marathi, Hindi, English

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Inbound, International, Marathi, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Sales, International, Domestic, Outbound
• Languages: Marathi, Hindi, English
• A patient, customer-first attitude

What the job involves

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Job details

• Work location: Malad, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Openings: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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