Chat Process Executive

Sunshine Manpower Solutions wants to bring on a Chat Process Executive for its Hebbal, Bengaluru team. The pay goes up to ₹25,000/month. There are 30 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A polite, customer-first attitude

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.

Position details

• Job location: Hebbal, Bengaluru, Karnataka
• Interview: 11:00 AM - 2:00 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Working hours: Day Rotational | Monday to Saturday
• Openings: 30

Ready to start? Upload your resume and apply to Sunshine Manpower Solutions today.