Customer Care Associate

Sutherland Airoli Mindspace wants to bring on a Customer Care Associate for its Airoli, Mumbai team. The pay goes up to ₹34,000/month. The team is filling 30 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Sales

What you get

Salary: ₹30,000 – ₹34,000 per month, based on skills and experience.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Work type: On-site
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Sutherland Airoli Mindspace.