Customer Care Executive

Swiss Castle Bakery has an opening for a Customer Care Executive based in Narsingi, Hyderabad. Salary is up to ₹22,000/month. There are 3 open positions. Great for first-time job seekers.

Employer’s description

Maintaining A Positive And Professional Attitude Towards Customers At All Times. Listen To Customer Complaints And Try To Identify The Cause Of Their Problem Identify Appropriate Response & Strategy To Solve Customer Issues As Quickly As Possible Communicating With Customers Through Various Channels. Assist Customers On Orders. Type : Inbound, Domestic, Outbound | Languages : Hindi, English, Telugu

Key responsibilities

• You'll follow call scripts and update customers on ticket status.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.

Salary

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, Outbound and Telugu
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Hindi, English, Telugu
• A customer-first, calm under pressure attitude

Position details

• Work location: Narsingi, Hyderabad, Telangana
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 3
• Work mode: Work from office

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