Customer Care Associate

Team Ideal Private Limited wants to bring on a Customer Care Associate for its Vikhroli, Mumbai team. Salary is up to ₹25,000/month. 20 candidates will be hired for this role.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound, International

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound, International
• You are calm under pressure and customer-first

Roles and responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Vikhroli, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Team Ideal Private Limited reviews applications regularly.