Customer Care Associate

Technoverse Business Solutions is looking for a Customer Care Associate to join its team in Dombivali East, Mumbai. There are 2 open positions. You can earn up to ₹25,000/month.

In the employer’s words

A Customer Care Executive Is Responsible For Handling And Resolving Customer Complaints In A Fair, Timely, And Confidential Manner, Ensuring Satisfaction And Compliance With Company Policies. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of CRM tools, Hindi and English, Complaint handling and Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• A patient, calm under pressure attitude

Compensation

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Job details

• Location: Dombivali East, Mumbai, Maharashtra
• Timings: 11:00 AM - 7:00 PM | Monday to Friday 11:00 AM - 4:00 PM | Saturday
• Job type: Full time
• Interview: 4:00 PM - 6.00 PM | Monday to Friday
• Vacancies: 2
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Technoverse Business Solutions reviews applications regularly.