Customer Support Specialist

Join Technoverse Business Solutions as a Customer Support Specialist in Dombivali East, Mumbai. The pay goes up to ₹25,000/month. The team is filling 2 vacancies.

Note from the employer

Handle Customer Complaints And Escalations Received Through Email, Chat, Phone Calls, And Online Platforms.Investigate Customer Concerns Related To Orders, Deliveries, Payments, Product Issues, And Service Quality.Coordinate With Sales, Purchase, Logistics, Accounts, And Technical Teams To Resolve Customer Issues Efficiently. More Than 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹20,000 – ₹25,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with CRM tools, Verbal communication, Complaint handling, Hindi and English
• Good English
• More Than 2 Years Experience Compulsory.

What you will do

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Dombivali East, Mumbai, Maharashtra
• Interview timings: 3:00 PM - 5:00 PM | Monday to Friday
• Employment type: Full time
• Working hours: 11:00 AM - 7:00 PM | Monday to Friday 11:00 AM - 4:00 PM | Saturday
• Work mode: Work from office
• Vacancies: 2

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