Customer Support Specialist

Start your next role as a Customer Support Specialist with Technoverse Business Solutions in Dombivali East, Mumbai. 2 candidates will be hired for this role. You can earn up to ₹23,000/month.

In the employer’s words

Handle Customer Queries Through Calls, Emails, Or Chat.Resolve Customer Complaints In A Professional And Timely Manner.Provide Accurate Information About Company Products, Services And Dispatch.Maintain Proper Records Of Customer Interactions And Feedback.Followup With Customers To Ensure Issues Are Resolved. More Than 2 Years Experience Compulsory.

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Typing speed, Complaint handling, Active listening, CRM tools
• Good English
• More Than 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Salary

Compensation: ₹18,000 – ₹23,000 per month.

What you will do

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Job details

• Location: Dombivali East, Mumbai, Maharashtra
• Working hours: 11:00 AM - 7.00 PM | Monday to Friday 11:00 AM - 4.00 PM | Saturday
• Interview: 3:00 AM - 6:00 PM | Monday to Friday
• Employment type: Full time
• Work type: Work from office
• Openings: 2

Click Apply to send your profile to Technoverse Business Solutions. It takes less than a minute.