Customer Care Associate

The Professional Couriers has an opening for a Customer Care Associate based in Belapur West, Mumbai. The team is filling 2 vacancies. Great for first-time job seekers. You can earn up to ₹16,000/month.

Employer’s description

We Are Looking For An Customer Support Executive, She Must Have Basic Knowledge Excel And Voice Process/Client Handling. Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Salary and benefits

Compensation: ₹14,000 – ₹16,000 per month.

Day-to-day work

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Female Only
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• You are patient and polite

Job details

• Location: Belapur West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Work type: On-site

Ready to start? Upload your resume and apply to The Professional Couriers today.