Customer Care Associate

A new Customer Care Associate role is open at The Professional Couriers, All Mumbai, Mumbai. No experience? You can still apply. The pay goes up to ₹18,000/month. There are 10 open positions.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Key responsibilities

• You'll handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Active listening, Complaint handling, Verbal communication, CRM tools
• Basic English
• Freshers can apply
• You are calm under pressure and customer-first

What you get

Compensation: ₹13,000 – ₹18,000 per month.

Position details

• Work location: All Mumbai, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Openings: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to The Professional Couriers today.