Customer Care Executive

The Professional Courier is looking for a Customer Care Executive to join its team in Kudlu Gate, Bengaluru. Salary is up to ₹17,000/month.

Note from the employer

Attend Customer Calls And Answer Queries.Track Shipments And Update Delivery Status.Handle Customer Complaints And Resolve Issues.Coordinate With Branch Staff And Delivery Executives.Follow Up On Pending Deliveries And Complaints.Maintain Customer Details And Call Records.Prepare Daily Reports. Languages : English, Kannada

Compensation

The salary for this role is ₹15,000 – ₹17,000 per month.

What you will do

In this role, you will:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with English, Kannada
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Kannada
• Someone patient and customer-first

Job details

• Location: Kudlu Gate, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10 AM - 6 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — The Professional Courier reviews applications regularly.