Customer Care Specialist

A new Customer Care Specialist role is open at The SilkWalk Studio, Begur Road, Bengaluru. The pay goes up to ₹25,000/month. There are 2 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and polite

What you get

Salary: ₹25,000 per month, based on skills and experience.

Quick facts

• Work location: Begur Road, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 10:30 AM - 8:00 PM | Tuesday weekoff
• Vacancies: 2
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by The SilkWalk Studio.