Call Quality Analyst

Join Twiite Business as a Call Quality Analyst in Thane, Mumbai. There are 5 open positions. The pay goes up to ₹37,000/month.

In the employer’s words

A Call Quality Analyst Is Responsible For Monitoring, Evaluating, And Improving The Quality Of Customer Interactions Handled By Call Center Agents. The Goal Is To Ensure Excellent Customer Service, Compliance With Company Standards, And Continuous Performance Improvement. 1 - 2 Years Experience Compulsory.

Key responsibilities

Your main tasks will be to:

• You will identify and approach new customers in the assigned territory.
• Prepare quotations and close deals with decision makers
• Build long-term relationships with existing clients
• Explain products and offers clearly and handle objections

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Presentation, Target achievement, Local market knowledge and Customer handling
• Good English
• 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹30,000 – ₹37,000 per month.

Quick facts

• Work location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Twiite Business.