Customer Care Associate

Join Universal Worldwide Express as a Customer Care Associate in Bhandup West, Mumbai. Salary is up to ₹17,000/month. Freshers can apply.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

As a Customer Care Associate, your work will include:

• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Hindi and English, Typing speed, Complaint handling, Verbal communication
• Basic English
• Freshers can apply
• Someone customer-first and polite

Compensation

Salary: ₹15,000 – ₹17,000 per month, based on skills and experience.

Position details

• Location: Bhandup West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

Ready to start? Upload your resume and apply to Universal Worldwide Express today.