Customer Support Executive-Inbound

V Catch is hiring a Customer Support Executive-Inbound in Mathikere, Bengaluru. There are 10 open positions. Salary is up to ₹22,000/month. Great for first-time job seekers.

Employer’s description

Handle Inbound Customer Calls And Emails. Resolve Customer Queries And Manage Escalations. Update Customer Records In Crm. Languages : Gujarati, Bengali, Punjabi, English, Hindi

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi and Punjabi
• Good English
• Freshers can apply
• Languages: Gujarati, Bengali, Punjabi, English, Hindi
• You are customer-first and patient

Compensation

Salary: ₹17,000 – ₹22,000 per month, based on skills and experience.

Job details

• Work location: Mathikere, Bengaluru, Karnataka
• Openings: 10
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

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