Customer Care Associate

Vasuki Bpo has an opening for a Customer Care Associate based in Thane West, Mumbai. 15 candidates will be hired for this role. You can earn up to ₹17,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Domestic, Sales, Outbound | Languages : Telugu, Bengali, Kannada, Marathi, Hindi, English

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, Domestic, English, Hindi, Kannada, Marathi, Outbound and Sales
• Good English
• Freshers can apply
• Type: Domestic, Sales, Outbound
• Languages: Telugu, Bengali, Kannada, Marathi, Hindi, English
• Someone patient and customer-first

Compensation

Salary: ₹15,000 – ₹17,000 per month, based on skills and experience.

Day-to-day work

As a Customer Care Associate, your work will include:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Thane West, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 15

Interested? Apply now on BetterJobs with your resume — Vasuki Bpo reviews applications regularly.