Quality Analyst

Vindhya E-Infomedia Private Limited is hiring a Quality Analyst in Rajajinagar, Bengaluru. Salary is up to ₹25,000/month. The team is filling 5 vacancies.

Employer’s description

Responsible For Monitoring And Evaluating Customer Calls, Conducting Quality Audits & Feedback Sessions, And Preparing Quality Reports To Ensure Compliance And Improve Overall Process Efficiency. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• A calm under pressure, customer-first attitude

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.

Compensation

Salary: ₹22,000 – ₹25,000 per month, based on skills and experience.

Job at a glance

• Work location: Rajajinagar, Bengaluru, Karnataka
• Work type: On-site
• Job type: Full time
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: Rotational shift

Interested? Apply now on BetterJobs with your resume — Vindhya E-Infomedia Private Limited reviews applications regularly.