Team Leader

Visionary Outsourcing Services wants to bring on a Team Leader for its Koramangala, Bengaluru team. The pay goes up to ₹35,000/month. There are 9 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

Salary and benefits

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Active listening, Complaint handling, Hindi and English, Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Position details

• Job location: Koramangala, Bengaluru, Karnataka
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 9

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