Customer Care Associate

Looking for a Customer Care Associate role in Thane, Mumbai? Viviana Mall is hiring now. The pay goes up to ₹20,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Hindi and English, Typing speed, Complaint handling, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Job details

• Work location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Viviana Mall.