Customer Care Executive

Work India is hiring a Customer Care Executive in BTM Layout, Bengaluru. The team is filling 10 vacancies. You can earn up to ₹25,000/month.

Note from the employer

Handling Customer Inquiries: Respond To Questions Through Phone, Email, Chat, Or Social Media Clearly And Professionally.Resolving Issues And Complaints: Identify Problems, Provide Appropriate Solutions, And Follow Up To Ensure Resolution.Providing Product/Service Information: Explain Features, Pricing, Policies, Procedures, And Troubleshooting. 1 - 2 Years Experience Compulsory. | Languages : Hindi

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• Someone customer-first and patient

Compensation

Compensation: ₹20,000 – ₹25,000 per month.

Key responsibilities

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Job details

• Job location: BTM Layout, Bengaluru, Karnataka
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 10

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