Customer Service Officer

5Paisa capital wants to bring on a Customer Service Officer for its Thane West, Mumbai team. You can earn up to ₹25,000/month. 10 candidates will be hired for this role. Freshers can apply.

Employer’s description

Role & Responsibilities: Responsible For Handling Customer Queries Via Calls Responsible For Resolving The Queries Of Investment Products. Identify Customers Needs On Every Requirement With Quick Response Time. Handle The Queries And Complaints Of Customers. Communicating With Customers Through Various Channels. Languages : English

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of English
• Basic English
• Freshers can apply
• Languages: English
• You are polite and customer-first

Salary

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

What the job involves

As a Customer Service Officer, your work will include:

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job details

• Work location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Openings: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to 5Paisa capital today.