Customer Care Executive

A new Customer Care Executive role is open at 5Paisa Ltd, Thane, Mumbai. The team is filling 20 vacancies. The pay goes up to ₹25,000/month.

In the employer’s words

Resolve Queries Of Prospective And Existing Clients Related To Demat And Trading Account Services.Handle Inbound Customer Calls In A Professional And Timely Manner.Assist Clients With Account Opening, Documentation, And Kyc Processes.Provide Accurate Information About Trading Platforms, Products, And Services.Address Customer Concerns, Complain. Type : International, Outbound, Inbound, Domestic, Sales

Roles and responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹24,000 – ₹25,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of Domestic, Inbound, International, Outbound and Sales
• Basic English
• Freshers can apply
• Type: International, Outbound, Inbound, Domestic, Sales
• A patient, customer-first attitude

Job at a glance

• Location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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