Customer Care Executive

Farm Fresh is looking for a Customer Care Executive to join its team in Kalyan, Mumbai. Salary is up to ₹20,000/month. The team is filling 5 vacancies.

Employer’s description

Customer Care Executive. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, Marathi

What the job involves

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Compensation

Salary: ₹10,000 – ₹20,000 per month, based on skills and experience.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi, Inbound, Marathi and Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, Marathi
• A customer-first, polite attitude

Quick facts

• Location: Kalyan, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Vacancies: 5

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