Customer Care Executive

5paisa Limited is looking for a Customer Care Executive to join its team in Thane, Mumbai. The team is filling 15 vacancies. You can earn up to ₹25,000/month. Great for first-time job seekers.

In the employer’s words

We Are Looking For A Customer Care Executive To Handle Inbound And Outbound Calls For Clients Using The 5Paisa Trading Platform. The Candidate Will Assist Customers With Account Queries, Trading Support, And General Service Requests.Key Responsibilitieshandle Customer Calls, Emails, And Chats Regarding Trading Accounts.Assist Clients. Type : Inbound, Outbound, Domestic, International, Sales | Languages : English

What you get

Compensation: ₹20,000 – ₹25,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of Domestic, English, Inbound, International, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, International, Sales
• Languages: English
• You are patient and polite

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 15
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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