Customer Care Executive

Join A-link Management as a Customer Care Executive in Thane, Mumbai. You can earn up to ₹21,000/month. 17 candidates will be hired for this role.

In the employer’s words

The Roles And Responsibilities Of A Customer Care Executive In A Bpo Or A Customer Care Representative (Csr) Include Handling Customer Complaints, Communicating Via Calls, Email, Chat Etc., Resolving Their Complaints, Ensuring A Positive Experience, And Building Strong Customer Relationships. Sunday Off. 1 - 2 Years Experience Compulsory. | Languages : English, Marathi, Hindi

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Marathi, Hindi

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Salary

Salary: ₹17,000 – ₹21,000 per month, based on skills and experience.

Position details

• Location: Thane, Mumbai, Maharashtra
• Vacancies: 17
• Work type: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with A-link Management.