Customer Care Coordinator

Start your next role as a Customer Care Coordinator with A1hr Services in Fort, Mumbai. Salary is up to ₹30,000/month. There are 3 open positions.

Note from the employer

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. 1 - 2 Years Experience Compulsory.

Your responsibilities

• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

Salary

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Typing speed, Complaint handling, Active listening and Verbal communication
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.

Job details

• Work location: Fort, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 3

Apply today and take the next step in your career with A1hr Services.