Customer Care Coordinator

Start your next role as a Customer Care Coordinator with Ecom Retails Ecommerce Private Limited in Mulund West, Mumbai. 10 candidates will be hired for this role. The pay goes up to ₹40,000/month.

Employer’s description

Customer Care Coordinator With Cilents Prepare Daily, Weekly, Or Monthly Calling Process Customer Complaints, Resolve Delivery. More Than 2 Years Experience Compulsory. | Type : Outbound | Preferred Experience In : Real Estate

Pay and perks

The salary for this role is ₹25,000 – ₹40,000 per month.

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Outbound, Real Estate
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Preferred Experience In: Real Estate
• Someone calm under pressure and polite

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.

Job details

• Job location: Mulund West, Mumbai, Maharashtra
• Job type: Full time
• Openings: 10
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Ecom Retails Ecommerce Private Limited today.