Customer Support Team Leader

Looking for a Customer Support Team Leader role in Sakinaka, Mumbai? Aadhyaai Management And Solution Private Limited is hiring now. Salary is up to ₹23,000/month. 3 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• You are customer-first and patient

Compensation

Salary: ₹18,000 – ₹23,000 per month, based on skills and experience.

Your responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: Sakinaka, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3
• Job type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Aadhyaai Management And Solution Private Limited.