Customer Support Team Leader

Auto Hangar (India) Private Limited (Auto Hangar I Private Limited) is looking for a Customer Support Team Leader to join its team in Lower Parel West, Mumbai. Salary is up to ₹45,000/month.

Employer’s description

Managing Daily Workshop Operationsleading Service Advisors & Cres Handling Customer Escalations And Ensuring Customer Satisfactionmonitoring Productivity, Job Card Flow & Timely Vehicle Delivery Maintaining Service Kpis And Workshop Efficiency. More Than 2 Years Experience Compulsory. | Languages : English

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹35,000 – ₹45,000 per month.

Quick facts

• Work location: Lower Parel West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Auto Hangar (India) Private Limited (Auto Hangar I Private Limited).