Customer Support Team Leader

Start your next role as a Customer Support Team Leader with Nonagon Executive Research in Vashi, Mumbai. You can earn up to ₹35,000/month.

In the employer’s words

-Lead And Manage A Team Of Dm Executives For Daily Operations. Oversee Ground Coordination To Ensure Smooth Bus Movement And Scheduling. Handle Driver Coordination (Inbound & Outbound Communication) Effectively.25 Years Of Experience In Operations / Dispatch / Logistics / Transport Domain Strong Excel Skills. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Pay and perks

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English

Job details

• Work location: Vashi, Mumbai, Maharashtra
• Work type: On-site
• Job type: Full time
• Working hours: 6am to 3pm & 2pm to 11pm
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Nonagon Executive Research reviews applications regularly.