Customer Care Associate

Ada Lucknow Chikankari Private Limited (Ada) is hiring a Customer Care Associate in Hazratganj, Lucknow. Salary is up to ₹25,000/month. 5 candidates will be hired for this role.

Employer’s description

We Are Looking For A Dynamic And Customer-Focused Customer Support Executive Who Can Provide Excellent Support While Driving Sales Through Online Channels Such As Calls, Whatsapp, Whatsapp Calls, Video Calls, And Instagram. The Candidate Should Be Skilled In Lead Generation, Utilizing Old Data Effectively, And Converting Leads Into Customers. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales, International | Marketing | Languages : English

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Skills: English, Inbound, International, Marketing, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales, International
• Marketing
• Languages: English

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

What you will do

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Hazratganj, Lucknow, Uttar Pradesh
• Timings: 10:00 AM - 7:30 PM | Monday to Saturday
• Vacancies: 5
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Apply today and take the next step in your career with Ada Lucknow Chikankari Private Limited (Ada).