Customer Care Associate

SarvaSync is looking for a Customer Care Associate to join its team in Gomti Nagar, Lucknow. You can earn up to ₹19,000/month. There are 4 open positions.

Employer’s description

Candidate Should Be Minimum 12Th Pass ( Undergraduate). Original Mark Sheet Will Be Required At The Time Of Joining.Fresher Applying Should Have Aadhar Seeded With A Nationalized Bank Account & Should Not Have Worked Previously Anywhere In Naps.Experience Is Considered For Those Who Have Min. 6 Months Bpo Experience (Or Any Pvt Ltd. Compan. Type : Inbound, Domestic | Languages : Hindi, English

Pay and perks

The salary for this role is ₹15,000 – ₹19,000 per month.

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Who can apply

• Freshers are welcome to apply
• Education: Tenth Pass
• Good knowledge of Domestic, English, Hindi and Inbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• A patient, customer-first attitude

Quick facts

• Job location: Gomti Nagar, Lucknow, Uttar Pradesh
• Openings: 4
• Employment type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to SarvaSync today.