Customer Care Executive

Aics Logistics Pvt Ltd is hiring a Customer Care Executive in Katargam, Surat. 2 candidates will be hired for this role. The pay goes up to ₹22,000/month.

Note from the employer

Customer Care Executive. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are customer-first and calm under pressure

What the job involves

Your main tasks will be to:

• You will escalate complex cases to the right team within the SLA.
• You will follow call scripts and update customers on ticket status.
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Compensation

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Position details

• Work location: Katargam, Surat, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2
• Job type: Full time
• Timings: 10 AM - 8 PM | Monday to Saturday

Apply today and take the next step in your career with Aics Logistics Pvt Ltd.