Customer Care Executive

A new Customer Care Executive role is open at Altop Industries, Vasai Road East, Mumbai. Salary is up to ₹17,000/month.

In the employer’s words

To Maintain Customers Complaint Data In Excel Sheet, Tracking His Complaint Till Closer, Updating Status To The Customer About His Issue Etc. Languages : English, Marathi, Hindi

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Marathi
• Female Only
• Good English
• Freshers can apply
• Languages: English, Marathi, Hindi
• A calm under pressure, polite attitude

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹15,000 – ₹17,000 per month, based on skills and experience.

Quick facts

• Location: Vasai Road East, Mumbai, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Altop Industries.