Chat Process Executive

A new Chat Process Executive role is open at Altruist Technologies Pvt Ltd, Garvebhavi Palya, Bengaluru. Salary is up to ₹18,000/month. Freshers can apply. 28 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound, Outbound, Domestic, International | Languages : Malayalam, Tamil, Hindi, English

Salary and benefits

You will be paid ₹16,000 – ₹18,000 per month.

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, International, Malayalam, Outbound and Tamil
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, International
• Languages: Malayalam, Tamil, Hindi, English

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Garvebhavi Palya, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 28
• Work type: Office-based
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Altruist Technologies Pvt Ltd. It takes less than a minute.