Chat Process Executive

Altruist Technologies Pvt Ltd has an opening for a Chat Process Executive based in Garvebhavi Palya, Bengaluru. Freshers can apply. The pay goes up to ₹18,500/month. The team is filling 24 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Kannada, Tamil, Hindi, English

Compensation

You will be paid ₹16,500 – ₹18,500 per month.

Candidate profile

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with English, Hindi, Kannada, Tamil
• Good English
• Freshers can apply
• Languages: Kannada, Tamil, Hindi, English
• A calm under pressure, polite attitude

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Garvebhavi Palya, Bengaluru, Karnataka
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 24
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Altruist Technologies Pvt Ltd reviews applications regularly.