Chat Support Executive

A new Chat Support Executive role is open at Altruist Technologies Pvt Ltd, Garvebhavi Palya, Bengaluru. There are 24 open positions. Freshers can apply. Salary is up to ₹18,500/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Gujarati, Malayalam, Marathi, Kannada, Tamil, Hindi, English

What you will do

Here is what a typical day looks like:

• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Candidate profile

• Open to freshers
• Education: Graduate
• Skills: English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Tamil
• Good English
• Freshers can apply
• Languages: Gujarati, Malayalam, Marathi, Kannada, Tamil, Hindi, English
• Someone patient and polite

What you get

The salary for this role is ₹16,500 – ₹18,500 per month.

Job at a glance

• Work location: Garvebhavi Palya, Bengaluru, Karnataka
• Employment type: Full time
• Openings: 24
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Altruist Technologies Pvt Ltd.