Chat Support Executive

Altruist Technologies Pvt Ltd is looking for a Chat Support Executive to join its team in Bommanahalli, Bengaluru. No experience? You can still apply. The team is filling 28 vacancies. The pay goes up to ₹18,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Malayalam, Tamil, Kannada, Hindi, English

Requirements

• Freshers are welcome to apply
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Kannada, Malayalam, Tamil
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Malayalam, Tamil, Kannada, Hindi, English
• A polite, patient attitude

Your responsibilities

As a Chat Support Executive, your work will include:

• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹16,000 – ₹18,000 per month.

Job at a glance

• Location: Bommanahalli, Bengaluru, Karnataka
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 28
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Altruist Technologies Pvt Ltd reviews applications regularly.